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ORDERS FAQ´s
WILL MY GUN ORDER SHIP TO MY HOME?
By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. Select an FFL from our available list during checkout, or have your chosen FFL provide us with the license, referencing your name and order number, after purchasing.
How can I place my order through the website?
Our shopping cart can be accessed by the link in the upper-right corner of all Familygunner pages.
You can put the items you would like to purchase in this cart while you continue to shop.
Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart." Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order.
My online order status says "Pending", what does this mean?
f you purchased a firearm, this means we are waiting on the supplier of your gun to confirm that they still have the inventory available. On rare occasions a gun may be sold before it is able to be removed from our site. If we are unable to fulfill your order immediately, we will find another source or refund your money in full if we cannot find an exact substitute in a timely manner. If you purchased other accessories or merchandise, this means we are waiting for your order to ship.
If a product is out of stock, can I place it on backorder?
Familygunner.com does not currently allow backorders for out of stock items. (We are working on it) However, you can log into your account and add the item to your wish list, we are constantly adding new inventory!
HOW CAN I KNOW MY SHIPPING COST BEFORE PLACING AN ORDER?
At the checkout you’ll see the cost
SHIPPING FAQ´s
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
2-5 business days
HOW DO I KNOW THAT YOU RECEIVED MY ORDER?
Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your UPS tracking number.
WHAT IF I DO NOT RECEIVE CONFIRMATION OF MY ORDER VIA EMAIL?
Please call ********* to reach a Familygunner assistant. We would be happy to send you another copy and/or confirm your order and email address.
Do I need to contact my local FFL dealer to have my gun delivered there?
No, Familygunner.com will contact your local FFL, obtain a copy of their license, and verify that it is still current.
HOW CAN I TRACK MY SHIPMENT?
To track your shipment, open your email containing the UPS tracking number. Click on the link to track you order.
WILL I BE CHARGED SALES TAX?
If you’re in Florida yes
payments FAQ´s
WILL I BE CHARGED SALES TAX?
Due to the sales tax law changes the past couple years, tax may be charged depending on your home state. The tax is calculated based on your location.
DO YOU ACCEPT CREDIT CARD PAYMENTS?
We accept Visa, MasterCard, American Express and Discover.
DO YOU CHARGE CREDIT CARD FEES
Familygunner.com does not charge an extra fee for payment via credit card.
I DIDN’T RECEIVE AN ORDER NUMBER BUT MY CARD WAS CHARGED?
Due to the nature of the items we sell, our billing address verification (AVS) is very sensitive. If you place an order and do not receive an order number the transaction DID NOT successfully process. In this situation the charge you see is a pending hold that was authorized by your bank, but that we declined to accept. These holds should be released by your card issuer. Please contact your financial institution to find out how long they will take to release a pending hold.
others FAQ´s
I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?
Sorry, but at this time, we do not sell or ship outside the United States.
Can I pick up my order at your store?
Yes 5278 n state rd 7 Tamarac family jewelry and pawn
warranty FAQ´s
IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?
Familygunner products are backed by the manufacturer's warranty. We recommend that you check with the manufacturer to understand their warranty policy.
DO YOU REQUIRE A SPECIAL LICENSE TO PLACE AN ORDER?
No, we do not require a special license to purchase. There are restrictions on some of our products and we do ask that you are aware of your local and state laws prior to placing your order with us.
website FAQ´s
How do I create an account on the website?
Creating an account is easy and fast, go to the "my account" section that appears at the top of the website. Fill in the details and you're done.
HOW LONG DO ITEMS STAY IN MY WISHLIST?
Any item you place in your Wishlist will be there for 6 months. After six months, the item will not appear in your Wishlist.
I DON’T REMEMBER MY PASSWORD, WHAT DO I DO?
If you cannot remember your password, click “Forgot Password” and enter your email address into the field provided. Hit “Reset Password” and you will receive an email with instructions to reset your password.
I NEED TO RETURN AN ITEM THAT I ORDERED THAT WAS NOT THE CORRECT TYPE/SIZE.
Please follow our guidelines for returning an item and view our Returns Policy page. Be aware that ammunition are not returnable or refundable; all sales are final.
WHAT IF A PRODUCT DESCRIPTION IS INCORRECT?
As with most technology there are times when errors occur and Familygunner does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. Familygunner reserves the right to correct any errors on our website that are discovered.